FAQ's
FAQ’s
House of Tanwar – Frequently Asked Questions (FAQ)
Product Quality and Certification
Are your diamonds certified?
Yes, all our diamonds come with internationally recognized certification, primarily from IGI , DGLA, GIA, ensuring the highest quality and authenticity.
What metals do you use for your jewelry?
We use premium metals including 18kt,14kt and 9kt gold in various shades (yellow, white, rose), Platinum950 , and sterling silver (925). Each piece is carefully crafted to meet luxury standards.
Customization and Design
Can I customize or personalize a piece?
Absolutely. We offer bespoke design services and personalized engraving to create exclusive pieces tailored to your tastes.
Can I bring my own diamond or gemstone for a custom piece?
No, we do not accept customer-supplied diamonds or gemstones for custom pieces. This is to ensure the highest standards of quality, craftsmanship, and certification for all our jewelry.
Ordering and Payment
How do I place an order?
Orders can be placed securely through our website. For custom orders, please contact our design team for a consultationby booking an appointment on the website.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and select digital wallets for your convenience and security.
Shipping and Delivery
Do you ship internationally?
Yes, we offer worldwide shipping with full insurance and secure packaging. Delivery timelines depend on location and product availability.
How is my order packaged?
Each order is beautifully packaged with luxury branding, including a branded box, authenticity certificate, and care guide.
Why does it take time to deliver pieces?
Every House of Tanwar piece is created specifically for the person who orders it. This bespoke process requires 3-4 weeks to design and craft your jewelry with the highest care and precision.
Returns and Repairs
What is your return policy?
We do not accept returns or exchanges as each piece is crafted exclusively for the individual customer, ensuring utmost uniqueness and quality.
Do you offer repair or maintenance services?
Yes, we provide comprehensive repair, resizing, and cleaning services to keep your jewelry looking perfect.
Care and Maintenance
How should I care for my House of Tanwar jewelry?
To maintain its brilliance, store your jewelry in a dry place, avoid exposure to harsh chemicals, and clean it gently with a soft cloth.