Privacy POLICY
PRIVACY POLICY
Last updated: September 23, 2025
House of Tanwar (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or use our services. It also explains your rights under the General Data Protection Regulation (GDPR) and other relevant privacy laws.
Information We Collect
- Personal Data: Includes your name, contact details (email, phone number), billing and shipping addresses, payment information, and any other data necessary to process your orders or respond to inquiries.
- Transactional Data: Records of your purchases, payment transactions, and communications related to orders.
- Technical Data: IP address, browser type, device information, operating system, and browsing activity through cookies and tracking technologies.
- Communication Data: Any messages or feedback you provide when contacting us.
Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:
- Your consent, when you agree to marketing communications.
- Performance of a contract, to fulfill your orders and provide services.
- Compliance with legal obligations.
- Our legitimate interests, such as improving our website, preventing fraud, and enhancing customer experience.
How We Use Your Information
- To process and deliver your orders.
- To communicate with you regarding your orders, account, and service updates.
- To personalize and improve your experience on our platform.
- To send promotional offers and newsletters if you have opted in.
- To ensure website security and prevent fraudulent activities.
- To comply with applicable laws and regulations.
Cookies and Tracking
We use cookies and similar technologies to enhance functionality, analyze traffic, and customize your experience. You can manage your cookie preferences or disable cookies via your browser settings, but this may affect website usability.
Data Sharing and Transfers
- We do not sell your personal data.
- We share personal information only with trusted third parties who support our operations, such as payment gateways, logistics partners, and IT service providers, under strict confidentiality and data protection requirements.
- Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards to protect your personal data, including standard contractual clauses.
Your Rights Under GDPR
As a data subject, you have the following rights:
- Access your personal data we hold.
- Request correction or update of inaccurate data.
- Request deletion of your data (“right to be forgotten”), subject to legal or contractual obligations.
- Object to or restrict processing of your data.
- Request portability of your data.
- Withdraw consent at any time for marketing communications.
- Lodge a complaint with a relevant data protection authority.
To exercise your rights, please contact us athouseoftanwar@gmail.com
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce agreements.
- Due to the custom design and craftsmanship, there is no return or refund on any piece delivered to you.
- Please verify all order details including size, metal, gemstone, and engraving specifications carefully before confirming your purchase.
Children’s Privacy
Our services are not intended for individuals under 18 years old, and we do not knowingly collect data from minors.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in practices or regulations. The latest version will always be available on our website with the date of the latest revision.
Contact Information
For privacy concerns or to exercise your rights, please reach out to us:
- House of Tanwar
- Email: houseoftanwar@gmail.com